I tried to chat with iD mobile, online chat only. I was then directed to Expert Squad. To continue my chat with them I was asked to pay £1. For this nominal fee I thought, " ok, fair enough, I will pay that". I instantly got a message from my bank showing that the transaction had occurred. This was immediately followed by another payment of £35! This was for a subscription to them WHICH I HAD NOT REQUESTED. Now, I have looked on Trust Pilot for reviews of Expert Squad and this seems to happen a lot. I have also see their responses to other comments such as mine and they say worlds to the effect of ' the subscription option is clearly stated on our page'.NO IT ISN'T! IT IS NOT CLEAR AT ALL that you are subscribing to them. This is a scam and is obviously how they make their money. They trick people into subscribing to them. There must be many people who have subscribed and don't even realise it. They're probably paying that £35 every month without even realising.This company need to make it VERY OBVIOUS that people aren't just paying £11. But of course they won't because this is how they make their money. SCAM SCAM SCAM. STAY AWAY FROM THEM.They say they are refunding me ( let's see if they do) but that's not the point. It's DECEITFUL practice. They get away with this by mentioning a subscription somewhere on the page in an insignificant corner. People don't read it because they think they are just paying £1 to continue a chat. DISGRACEFUL BEHAVIOUR. No wonder the woman on the phone sounded fed up when I complained and demanded a refund . She must be inundated with calls from other people who have been scammed. By the way, I gave them one star because I can't see an option for no stars at all.I should get compensation for wasting my time and incurring cost on my phone, Never mind just getting a refund. If I get one at all. I better had or there will be trouble.
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