I’m updating my review after the company's public response. Customer support was true to their word: they sent me a replacement pair of sunglasses at no cost and kept me updated with tracking and follow-up emails. I appreciate the professionalism and respect shown by the support team throughout the process. However, receiving a new pair doesn't change my concern about the product itself. The arms of the glasses still feel fragile for sunglasses that are meant for regular use. It’s odd to have sunglasses that require such careful handling, especially at this price point. Overall: Customer support: 5/5 – very responsive and honest, they delivered on their promises. Product durability: still a concern, particularly the frame's arms. I appreciate the customer support's attitude, but I hope the brand enhances the robustness of these frames in the future.
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Established in 2017, we are renowned for our iconic collections and premium quality sunglasses at an affordable price.
