JUST TO LET PEOPLE KNOW THAT IF THEY USE THIS COMPANY, THEN THEY WILL HAVE TO GO ROUND ALL OF THEIR IMMEDIATE FAMILY AND FIND OUT IF THEY HAVE AN UNDERLYING ILNESS. I DON'T THINK PEOPLE REALISE THIS WHEN THEY TAKE OUT THE POLICY.My niece travelled to Australia on 7 January 2024 for a backpacking holiday and used this company for insurance.On 9 January 2024 her nana passed away very suddenly and she flew back as soon as she could.She made a claim to Explore Travel and was told that her nana had an underlying condition which resulted in her dying and they were refusing to pay out.She appealed the decision and the underwriters CSA also refused the claim as they said the death was from an underlying condition. Even though she produced a letter from her nanas GP stating that she visited the patient on 8 January and she was no where near death and in her opinion travel should not have to be postponed.I just want to point out that people are probably unaware that they would need to ask all of their immediate family if they are ill. This is unacceptable as some people don't want anybody to know they have an illness. I think it is an invasion of privacy asking people if they have an underlying illnesses.I think insurance companies should be more transparent with their policies as there is so much small print.
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Explore My Travel provides you with the cheapest airfares with exceptional discounts. We have designed all the best deals that meet the needs of the clients and make their trips budget-friendly. With the years of hard work and a team of experts in the trade and travel specialists, we have grown into a reputed and trustworthy company assisting you in the best possible ways by providing you with affordable and pocket-friendly airfare deals.See more
