I was forced to use this platform for a reservation at a Sacramento restaurant. It was a disaster, compounded by the almost impossible task of reaching the restaurant by phone. First it would indicate an open date and time, then close it as I tried to make a booking. After six tries, it finally allowed the reservation. Next it had a confusing message about wine parings. Then it requested a full, immediate billing three weeks BEFORE the reservation date. I had a gift certificate that could not be used. It stated that there were no cancelations and no refunds, ignoring the gift certificate. I asked my Amex to file a dispute and on my eighth call someone answered. The issue was resolved by Amex and the live person. The billing was canceled and the gift certificate amount will be deducted from our bill and I will pay the remainder. Regardless of the $526 fixed cost for two and the quality of the food and service, I will never use Tock or return to this restaurant. My advice: go elsewhere and avoid Tock. And, by the way, there is a charge imposed by the app for its use.
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