In December 2025, I entered into a service agreement with ExportHub through their sales representative, Duncan (based in Guangzhou, China), and made full payment upfront for both platform services and website development.Sales Representative Information:Name: DuncanLocation: Guangzhou, ChinaPhone: +86 18027326717Before payment, communication was smooth and professional. The commitments made included: Website development within 10–15 days SEO optimization services Monthly performance reports Banner design for both website and ExportHub store Product listing support Assistance in generating business inquiriesThe service appeared to be a comprehensive B2B marketing solution. However, immediately after payment, the situation deteriorated significantly. 1. Disappearance of Sales RepresentativeAfter the contract was signed and all required materials were submitted, Duncan became completely unresponsive.Initially, calls went unanswered, and eventually his phone became unreachable. Messages via WeChat were ignored entirely.In short, the person who signed the contract effectively disappeared. 2. No Progress on Website DevelopmentI was later assigned to a team member named Babar, who was responsible for website development.However, every inquiry regarding progress received the same vague response: “Updating.”This status continued for over a month with: No visible progress No deliverables No timeline providedSince submitting all required materials on February 4, 2026, there has been zero progress. At this point, it is clear that no meaningful work has been done. 3. Account Manager Also UnreachableAnother assigned account manager, Clara (+92 370 1348307), was supposed to assist with: Product listings Platform coordination Lead generationIn reality: She frequently became unreachable Multiple issues were ignored Eventually, she also stopped responding entirely 4. Ineffective and Non-Functional Support ChannelsAs problems escalated, I attempted to contact ExportHub through official channels:Phone: +1-214-306-7737WeChat, Facebook, WhatsAppHowever: No responses were received via email or WeChat Phone calls were not answered Facebook messages received no reply The WhatsApp number was not even registeredIn essence, all listed support channels are non-functional, leaving customers without any support or protection. 5. Refusal to Process RefundDespite multiple formal requests for a refund due to non-delivery of services, ExportHub has consistently delayed and avoided providing any resolution. ConclusionBased on my experience, this appears to be a case of: Misrepresentation of services Failure to deliver contractual obligations Lack of professional accountability Absence of customer supportI strongly urge other businesses to exercise extreme caution when dealing with ExportHub.I am currently seeking a full refund and will continue to pursue this matter through formal complaint channels.
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ExportHub is aimed towards operating a diverse platform where buyers meet suppliers & manufacturers. In addition, experts at ExportHub excel in delivering top notch digital services that any business would expect from a high-end international B2B marketplace.
