In December 2025, I entered into a service agreement with ExportHub through their sales representative, Duncan (based in Guangzhou, China), and made full payment upfront for both platform services and website development.
Sales Representative Information:
Name: Duncan
Location: Guangzhou, China
Phone: +86 18027326717
Before payment, communication was smooth and professional. The commitments made included:
Website development within 10–15 days
SEO optimization services
Monthly performance reports
Banner design for both website and ExportHub store
Product listing support
Assistance in generating business inquiries
The service appeared to be a comprehensive B2B marketing solution. However, immediately after payment, the situation deteriorated significantly.
1. Disappearance of Sales Representative
After the contract was signed and all required materials were submitted, Duncan became completely unresponsive.
Initially, calls went unanswered, and eventually his phone became unreachable. Messages via WeChat were ignored entirely.
In short, the person who signed the contract effectively disappeared.
2. No Progress on Website Development
I was later assigned to a team member named Babar, who was responsible for website development.
However, every inquiry regarding progress received the same vague response: “Updating.”
This status continued for over a month with:
No visible progress
No deliverables
No timeline provided
Since submitting all required materials on February 4, 2026, there has been zero progress. At this point, it is clear that no meaningful work has been done.
3. Account Manager Also Unreachable
Another assigned account manager, Clara (+92 370 1348307), was supposed to assist with:
Product listings
Platform coordination
Lead generation
In reality:
She frequently became unreachable
Multiple issues were ignored
Eventually, she also stopped responding entirely
4. Ineffective and Non-Functional Support Channels
As problems escalated, I attempted to contact ExportHub through official channels:
Phone: +1-214-306-7737
WeChat, Facebook, WhatsApp
However:
No responses were received via email or WeChat
Phone calls were not answered
Facebook messages received no reply
The WhatsApp number was not even registered
In essence, all listed support channels are non-functional, leaving customers without any support or protection.
5. Refusal to Process Refund
Despite multiple formal requests for a refund due to non-delivery of services, ExportHub has consistently delayed and avoided providing any resolution.
Conclusion
Based on my experience, this appears to be a case of:
Misrepresentation of services
Failure to deliver contractual obligations
Lack of professional accountability
Absence of customer support
I strongly urge other businesses to exercise extreme caution when dealing with ExportHub.
I am currently seeking a full refund and will continue to pursue this matter through formal complaint channels.
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ExportHub is aimed towards operating a diverse platform where buyers meet suppliers & manufacturers. In addition, experts at ExportHub excel in delivering top notch digital services that any business would expect from a high-end international B2B marketplace.
