Earlier today, I had to ask to speak to a supervisor, and then to that supervisor's supervisor. Eventually, I got an employee who assisted me as I manually counted the pills in each medication bottle and attempted to reschedule refills to ensure they would only be processed about a month before I ran out. The service refills far too frequently, leading to a backlog of medications. After an exhausting 1 hour and 59 minute phone call, I checked my mailbox and found two bottles with child-guard caps. At 74 years old and dealing with arthritis, I have a request on file for easy-open caps. When I called again (this time for just over 20 minutes), I was told that my request is indeed noted. The suggested solution was to take the bottles to a pharmacy for assistance! I spend so much time on the phone with this service that I could NEVER RECOMMEND them.
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Express Scripts Holding Company is an American Fortune 100 company.