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Earlier today, I had to ask to speak to a supervisor, and then to that supervisor's supervisor. Eventually, I got an employee who assisted me as I manually counted the pills in each medication bottle and attempted to reschedule refills to ensure they would only be processed about a month before I ran out. The service refills far too frequently, leading to a backlog of medications. After an exhausting 1 hour and 59 minute phone call, I checked my mailbox and found two bottles with child-guard caps. At 74 years old and dealing with arthritis, I have a request on file for easy-open caps. When I called again (this time for just over 20 minutes), I was told that my request is indeed noted. The suggested solution was to take the bottles to a pharmacy for assistance! I spend so much time on the phone with this service that I could NEVER RECOMMEND them.
Earlier today I had to request to speak to someone's supervisor, then to speak to that person's supervisor. I finally got an employee who worked with me as I manually counted out the pills in each bottle of the medications I take and tried to reschedule refills such that they would only be processed if I were to be about a month from running out. Express Scripts refills way too often, and I have a backlog of medicines. After that 1 hour and 59 minute phone call, I now stop by my mailbox and find two bottles from Express Scripts with child-guard caps. As a 74-year-old female with arthritic hands, I have a request in my file to only send easy-open caps. I called again (this time just over 20 minutes) to be told that, yes, my request for easy-open caps is on file. The solution suggested was that I take the bottles to a pharmacy to open for me! I spend so much time on the phone with this company that I could NEVER RECOMMEND Express Scripts.
Y Express persists in adding unapproved charges even though I requested express scripts to get my approval for any charges to my card. The problem is compounded by the fact that neither paper invoices nor the online site provide full and accurate information about orders and payments express is the. Worst pharmacy or mail order I ever encountered. I have no trust in the accuracy of their billing practices.
Took nine days from the time the doctor sent the script to be told by Express Scripts that my medication is out of stock. 9 DAYS! Maybe this is the early 1960’s, I don’t know. Supervisor Rebecca who has no empathy but 20 YEARS OF EXPERIENCE told me to go to a pharmacy instead of mail order.
This company is the absolute worst! They are criminals and cons! You will NOT get your medication on time. You WILL overpay. And you will NOT be able to speak to anyone about it! If you have had your health held hostage by these criminals, I encourage you to sue them out of business. They absolutely should not be aloud to make money on destroying people's health! STAY AWAY FROM THESE CROOKS!!!!
I am getting chemo for triple neg breast cancer and my Oncologist prescribed 3 anti nausea/anxiety medications, one of which is Ondansetron (gen Zofran). They were all for 30 tablets. The othe 2 meds came through 30 tabs except Ondansetron. That came into Walgreens in 9 tabs. I told my Onco about this and shown him the Rx bottle that had only 9 pills and written as 9 tabs on the bottle.He puts it through again for 30 tabs and once again it comes back 9.So my husband calls Escripts and they tell him the drug is restricted due to either cost or abuse. And what we can do is give a 800 number to the Dr so he can up the quantitiy to 30. So I did this. He calls me back saying Escripts had him on hold for a very long time and then hung up on him. (I know its what they do because last year they did the same to Walgreens when trying to resolve an issue w another Rx)These little aholes think they are Drs and well I dont have to use them but I think people that do this are trash and should not be allowed near humans and medication.I am going through hell but they dont give a sht. I will be taking 4 rounds of stronger chemo and would be nice to have the 30 pills in case I need relief from any side effects, especially nausea. I have been lucky with this last chemo but this next one has me nervous. And Escripts doing these restrictions adds to depression and sleepless nights.I 100% hate this company and if I need GoodRX i will use them. There is no restrictions there.
There should be a no star option - Express Script is absolutely the worst company to use to fill your RX. I pray that no one who is on any type of life-or-death medication is using Express Script. I just started using them and less than 2 weeks, they failed to fill a prescription it sat in "processing" status for over a month, my doctor's office spoke with them and they informed my doctor's office that everything was good to go but yet - NOTHING. It took me well over an hour just trying to thru the automated phone service to speak to a live person. When I asked the representation how he was doing (being courteous) the response I received was "I'm busy". WTF was that. Well anyhow, after going back and forth, I was told my doctor had to send a new RX to them, after I told them they had one and spoke to the doctor's office. At this point, I had enough and told them that thank goodness I didn't need this RX for anything major and if so, I would be dead waiting on them to fill the RX. I called my doctor's office and asked them to send my RX to Giant Pharmacy. Avoid Express Script - they are the most incompetent bunch of so called busy can't do anything right company and has no business handling anyone's prescriptions.
Trying to fill a simple script online and talk about the worst possible experience. The online ordering phone system is so bad it took over 10 minutes, and multiple attempts to get the system to recognize any entry was beyond frustrating. Talk about an abysmal service, and it figures, Tricare makes you use it. Incompetence loves incompetence, I guess. Would most definitely not recommend.
Horrible company. Today while trying to refill my prescriptions, I found out they just stopped one. They did not notify me, consult my doctor or anything. How can a pharmacy just do this? For the record, I take anti-rejection medication. My life literally depends on my medication. This isn't the first bad experience I have had with this pharmacy. They deserve a negative 100 star rating.
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Express Scripts Holding Company is an American Fortune 100 company.
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