The sales person was very slow to take interest and send quotes over email or over the phone until we finally just went to the showroom, selected what we needed and paid the deposit. The sales person didn’t really engage until that point, ignoring dimension enquiries until the last. When the pre fit survey took place I decided to attend, worried that the size that we had requested would be wrong. The surveyor came with the wrong dimensions, the sales person had not handed over the correct door size. The windows and doors were delivered in the time laid out by the sales person. Our builders got one window aperture wrong, not just once, so installation of this window was slowed down. However, Express came 3 times over weeks to finalise the sliding doors, the wrong seals were brought to the job so the glass could not go in on the first install attempt, glass and parts were left on our building site, which was concerning and apparently our job to make sure these were not damaged. When the glass finally went in the second seals were not installed either. Installation was done over around 3 weeks which was only expedited by us chasing to get the job done, we needed to make our structure water tight to move to the next stage of our build. Installation started on November 29th and our windows and doors still sit unsealed to the exterior surrounds. One window has a gap all the way around where it should be a seal to finished brick, other windows and the sliding doors have not been water sealed. The installers have not turned up when they said they would, we are still waiting nearly 2 months after initial installation commenced. Waiting home and taking time off work for no one to turn up. As usual it seems beyond financial commitment, interest in customer service and completion is very low.
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Transform your living space with Express Bi-folding doors: Aluminium Windows, Doors, and Roofing Made & Installed in the UK.
