Review Time
We went with Express Bifolds after visiting their impressive Weybridge showroom. The pre-sales experience is good, unfortunately from there it all went substantially downhill with a 3 month delay for a replacement after a manufacturing error, leaving us with serious issues in the interim.
The biggest issue we had was the front door was incorrectly sized and cannot be opened more than about 50 degrees. With a 6 month old, this means we can’t actually get in and out of the house through the front door. I understand errors can occur, but this was installed on 16th Dec and the installation of the replacement is not until 6th March (with significant knock on impact for scheduling builders for follow on work who I had to cancel on), despite repeated chasing before and after Christmas and promises to get back to me with a date. The front door as is has also only been partially sealed, which for December and January has been particularly uncomfortable. Screws were also left all over the driveway after the install.
The sliding doors also have significant issues with cold bridging. Most months you might not notice but given the install was in Dec, it’s easy to feel by touching the outer frame (and then verify with a thermal imaging camera as I did) that it’s essentially the same temperature as outside (e.g. 6 degrees even when it was 19 degrees indoors). With large doors this is enough to make the entire room cold and make it almost impossible for a properly specced heating system to bring the room up to temperature. This is despite them asking you to install compafoam at great (>£500) expense in the cavities. Clearly that is a good idea but if the installation or the product is then substandard and you create the cold bridge the whole way round anyway, it’s a complete waste of money. Despite promises to look into this we heard nothing further from them even after chasing.
The sales person was very slow to take interest and send quotes over email or over the phone until we finally just went to the showroom, selected what we needed and paid the deposit. The sales person didn’t really engage until that point, ignoring dimension enquiries until the last. When the pre fit survey took place I decided to attend, worried that the size that we had requested would be wrong. The surveyor came with the wrong dimensions, the sales person had not handed over the correct door size. The windows and doors were delivered in the time laid out by the sales person. Our builders got one window aperture wrong, not just once, so installation of this window was slowed down. However, Express came 3 times over weeks to finalise the sliding doors, the wrong seals were brought to the job so the glass could not go in on the first install attempt, glass and parts were left on our building site, which was concerning and apparently our job to make sure these were not damaged. When the glass finally went in the second seals were not installed either. Installation was done over around 3 weeks which was only expedited by us chasing to get the job done, we needed to make our structure water tight to move to the next stage of our build. Installation started on November 29th and our windows and doors still sit unsealed to the exterior surrounds. One window has a gap all the way around where it should be a seal to finished brick, other windows and the sliding doors have not been water sealed. The installers have not turned up when they said they would, we are still waiting nearly 2 months after initial installation commenced. Waiting home and taking time off work for no one to turn up. As usual it seems beyond financial commitment, interest in customer service and completion is very low.
I have made a considerable investment in these doors and have faced issues from the beginning. Missing seals and incorrect installation have resulted in drafts. The support team will not send assistance until I pay a small remaining balance, despite having already paid 99% of the contract. It's unacceptable to have such significant draft issues, particularly since I replaced the previous doors for a disabled young man in my home. Spending this much money should not lead to such basic problems. It's disgraceful that they do not complete the job properly.
So far, everything has been excellent. I visited the showroom without an appointment and was assisted by a very helpful and knowledgeable representative. The quoting process was efficient and nothing was too much trouble. After placing our order, another team member came to survey the site. He was punctual, meticulous, and organized. Every detail was explained thoroughly, making the experience a pleasure. We're looking forward to the manufacturing starting in January 2026. If this continues, I’ll be enthusiastically recommending the service!
The experience was disappointing. It’s evident that the design of their solution lacks the solidity and integrity found in other manufacturers of similar products. According to their representative, the structural integrity of their doors relies heavily on the fixing rather than on the design itself, which is concerning. My inquiries were not handled well either. Based on my experience, I cannot recommend this supplier, especially with so many other reputable options available.
A friend recommended this service. The showroom had the product we wanted, and for us, it was essential that the door be the focal point of our extension. The surveyor visited us twice and provided invaluable advice that helped us prepare. The installation team was effective and caused no hassle. This was a significant investment for us, and we are very pleased with our decision.
After discovering this service at a home show in London and visiting their showroom, my partner and I ordered roof panels and bifolding doors. Unfortunately, we are very unhappy with the aftercare. In November 2025, one of the roof panels was accidentally broken, and when we tried to have it replaced, they refused to assist or recommend any company to do so, leaving us with no options. We are extremely disappointed and cannot recommend this service.
Our bifolds were installed about two years ago and everything was fine until we encountered a couple of issues recently. The representative arranged a review promptly, and another team member came to help on his day off, resolving the problems quickly after an initial delay. Thank you to the team for their responsiveness!
I have invested a large sum in these doors and have faced issues right from the start. There are missing seals, improper fittings, and now I'm dealing with drafts. The support team won't send someone out until I settle a small outstanding balance, even though I've paid 99% of the contract. Having significant draft problems after spending this much money is unacceptable, especially since I replaced the doors for a disabled young man in my home. It's disgraceful that they haven't completed the job properly.
The team did an outstanding job installing our sliding doors, which was a significant project. They worked efficiently, and the finishing was superb. The doors look fantastic, especially thanks to the excellent work by the installation team. Overall, a 100% positive experience!
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