Pre booked pickup several months in advance from Holiday Inn Sittingbourne to a wedding in the woods (the Dreys) about 5 miles away. Driver arrived promptly at 18:00, and communication was good, but, on arrival, was charged £30.90 for a 10 minute drive. Cash only. When challenged over price, I was informed he had to come from MAIDSTONE to pick me up from Sittingbourne and was charged accordingly. I made the point it was not my issue to pay for a cab relocation but was told it was company policy. Exceptional high charge. On the upside, I contacted customer services and they initially argued the charge was on the website when booking. I said I'd booked over phone, and didn't recall a price or charging policy being discussed. I was refunded £15 by way of good will gesture. and to me £15 is about the right price for that journey. Be careful when booking, if you're outside Maidstone! Go elsewhere. Else good customer service after the complaint over charging was received.
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