Pre-boot a taxi to pick up and pick up return at 11:00 p.m. It was pouring with rain heavy bit to a lovely wedding great day and then the taxi never turned up as pre-booked 3 weeks ahead after spending 15 minutes of contingency trying to ring the office what didn't seem to want to answer the phone We got through and the lady said oh we've been very busy it's been really busy because of the wet so we said yes we know we're stood out in it for 40 minutes and our tax is done here We pre-booked it for 11:00 and it's now nearly 11:35 so she said yeah she said we've been so busy but that should get involved in our pre-book taxi so she said the next available taxi finish and a job she'll send it to us Well it finally arrived We were saturated as we only had summer clothes things on shirts and trousers no jacket no umbrella no nothing cuz we didn't expect to be stood in the rain 40 minutes and no sign of the taxi I would not use them again and not reliable if I was going to go pick up a train and then had to chase it after 40 minutes of it not arriving I would have probably missed the last train over to London So very poor service, I also like refund online and over nothing for them no apology no nothing Very poor service .beware unbelievable
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