My friend pre booked and pre paid for the trip, and the driver was asked to stop on the way to pick me up (it was literally on the same road, no route change at all) and upon arrival at our destination he demanded I pay extra because he "had to stop when I got in", saying this is "standard practice" and the charge is because it was a "busy evening" dispite it taking all of 20 seconds for him to stop and me jump in. When I questioned why the extra charge for the same trip which my friend already paid for, he began raising his voice and getting angry. Will not use Express Cabs again and recommend anyone else doesn't either.
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