A broker took my inventory over the phone and assured me they were 'experts.' When the movers arrived—who were assigned through the broker—they immediately claimed I needed double the space and started adding charges for items that were supposed to be included, like my exercise bike and sectional sofa. The price more than doubled on the spot. The coordination between the broker and the movers was a complete disaster. They clearly never communicated with each other and neither accepted responsibility. When I confronted them, they feigned ignorance, saying, 'The broker misinformed you.' Then, when you're all packed up, you can tell them to leave, but can you really? It's absurd. Delivery was another nightmare. I was told my items would arrive within 2–12 days per contract. Upon pickup, I was told it would be 4 days. When I called for updates (three times), they kept claiming, 'We’re loading the truck now,' for days. I finally got the driver’s number—he told me he hadn’t even left the state yet. My belongings didn’t arrive for two weeks, and when they did, several items were damaged, including a sturdy coffee table and an iron lamp. The entire operation is chaotic—one company takes your deposit, another picks up your items, a third delivers, and no one is accountable. I would never use either company again or any brokered mover, ever. Save yourself the stress and go directly with a reputable company, even if it costs more. You'll thank yourself later.
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Express Movers Services established by a an experienced group of moving professionals, We provide A professional packing and crating and double padding the furniture. We specialize in corporate relocation and long distance moves. We offer fast and efficient moving and storage.
