I normally always go to the express oil change on memorial blvd in front of Kroger in Murfreesboro Tn. Today I pulled in and asked how much was it to get my driver side headlight changed? He proceeded to tell me they don't charge if they can get to it just the price of the bulb. I said ok. My oil change was fast as usual. The guy stopped at my window and said the bulb is going to be $17 I said ok cool. I get my bill which is normally under $65. It was $97 so I simply asked the guy that billed me why I was charged 29.99 for a light when I was quoted at $17. He said hang on. He comes back with 3 guys and the "I guess lead" says what's your problem I'm hearing 3 different stories. I proceeded to tell him I was told the light was $17. He says well this guy said you said $20,then $25 now it's $17? I said this guy here told me 17. The guy spoke up and said I misquoted my apologies. Then the first guy(lead) proceeds to say so what's the problem because I can take that light out and put your old non working light back. And we usually charge $75 to replace your light bc we take the bumper off (which they didn't have to do!) So what do you want to do? I said I was inquiring bc I was misquoted.Thank God I had the money. But the service today was absolutely terrible. The guy who did fix my light (Brey) was the only one not hostile towards me. It was very uncomfortable especially because it was all of them around my car and I was the only car there at the time. I would not recommend this oil change place to anyone else after my experience this morning.
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Since 1979, Express Oil Change & Tire Engineers has been a leading automotive repair provider. Our unique model, with our signature 10 minute oil change and full-service mechanical to include tires, brakes, alignments, and much more in a single location, creates a truly rare one-stop shop for automotive repair and maintenance.
