I came in with a car not starting issue and check engine light , paid $420, got half a mile down the road, and the check engine light came back on and I had the same issue. I came back to get the issue fixed, as it wasn't fixed the first time when I dropped $420. Not only did I get charged more money to get the problem re-inspected, I got denied further service. I got denied because the manager misheard me on the phone when I told him, the problem couldn't be fixed by an oil change because I had just gotten my oil changed in March and wasnt due again until August, and that I had just gone in May to get topped off/checked out. So not only did I come in with a problem that didnt get fixed, I got disrespected and turned away because the manager was adamant on up charging me on service my car didnt need. To top off this sundae, I got a copy of the mechanics notes and the mechanic that started the work, put the error code that came up was a connection issue and that there are visibly damaged wires. The manager tried explaining to my husband what the difference was between an oil change and a top off. Downright DISRESPECTFUL. It is BEYOND me to be treated like im an idiot and I dont keep up with my car. I was scammed out of $420 to still have the same issues I walked in with for this shop. They even tried charging me $75 for them to diagnose the issue they neglected to fix the first time. INSANE.
Claim your business profile now and gain access to all features and respond to customer reviews.
Since 1979, Express Oil Change & Tire Engineers has been a leading automotive repair provider. Our unique model, with our signature 10 minute oil change and full-service mechanical to include tires, brakes, alignments, and much more in a single location, creates a truly rare one-stop shop for automotive repair and maintenance.
