I paid ExpressPetCertify for an ESA letter, thinking I was protected by their "100% money-back guarantee" if I wasn't approved. What they don't clearly explain is that once you fill out their form or a therapist does any kind of evaluation, even if no letter is acceptable or usable, you're not eligible for a refund.To make things worse, they also charged me extra for a "custom landlord letter" which also didn't met the requirements of PetScreening. In the end, I spent more money and they refused to refund me.I'm sharing to warn others, the process is not transparent, and the "guarantee" is full of loopholes.
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