Review Time
If I could give them a zero, I would. I took the test and it came back I didn't qualify. Per their policy, if this happens, they honor a refund. They never refunded me even though I did not qualify, I opened a dispute with my bank and somehow they won? I've tried emailing and calling them countless times from when I tried taking the test to even a year later and they refuse to answer me. THEY ARE A SCAM SO WATCH OUT!
This company was hassle free. So quick any easy to apply for letter. Received my letter within ONE hour!!!! So impressed. I had first tried another company and after 72 hours (of which was promised in 24 hr) refused refund. Please read reviews and recommend Express Pet Certify #1.
I paid ExpressPetCertify for an ESA letter, thinking I was protected by their "100% money-back guarantee" if I wasn't approved. What they don't clearly explain is that once you fill out their form or a therapist does any kind of evaluation, even if no letter is acceptable or usable, you're not eligible for a refund.To make things worse, they also charged me extra for a "custom landlord letter" which also didn't met the requirements of PetScreening. In the end, I spent more money and they refused to refund me.I'm sharing to warn others, the process is not transparent, and the "guarantee" is full of loopholes.
Currently working on getting my money back from them. They sent an order for all my gear then determined all of a sudden that I don't qualify. They didn't even offer a refund until I told them I would be asking my credit card company to perform a back charge on them. When you charge someone and don't provide the service you charged for you are scamming people. If you need an ESA letter just go to your therapist.Edit: Also just looked up the name of the therapist they are using, turns out she doesn't exist. There is no mention of her anywhere. Also, if you look at the companies address on street view it's a strip mall in Florida(the Publix to be exact)
Bought their multi -pet plan and received to identical ESA letters that looks exactly the same, except for my pet names. My landlord wont expect it and these scammers are now not responding to my messages. I am scammed for 169$. Such an horrible experience. They should be forced to shut down.
This is SCAM. I requested refund within 1 hour after not receiving the service at the same day and not only that there is no free fly for dog with ESA letter. they even did not provide ESA card within 7-10 days at all. customer service block you and do not answer as soon as you request for refund. They are using the terms to don't refund you but they are scam and needs to shut down.
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