This is SCAM. I requested refund within 1 hour after not receiving the service at the same day and not only that there is no free fly for dog with ESA letter. they even did not provide ESA card within 7-10 days at all. customer service block you and do not answer as soon as you request for refund. They are using the terms to don't refund you but they are scam and needs to shut down.
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