I would give a zero review after my sons stressful experience yesterday . On arriving at the centre all the requirements needed and test were completed before 1.30 but the man for some reason told us to book the time slot for 2.00 I did wonder why at the time but we did as he advised . We didn’t receive the result until 18.05, this made our last few hours with our son very stressful as they closed the gate for his flight at 17.55 but thanks to the lovely helpful staff they said he could wait another 10 minutes and they would rush him through and as it was the fault of the test centre they would reschedule his flight which was a great relief to us as we thought he would not only miss his flight but also the £1200 pounds for the flight. It wasn’t a case of last minute on our part as we had been let down by a service we had used that had promised the test would be delivered 24 hours before we set off it hadn’t tuned up so we feel we have been let down twice . What should have been an enjoyable last few hours with our son, it was a horrible rollercoaster ride that we never want to experience again . Also having no contact number added to the stress as even the staff were trying to contact them for us. I can’t praise the Heathrow staff enough with ANA Airways.
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ExpressTest by Cignpost Diagnostics is a COVID-19 testing service providing fast, accurate and reliable PCR screening across the UK. It is a programme that is run by the direct to consumer division of Cignpost Diagnostics Limited.
