I encountered a frustrating situation with this service. They asserted that my phone does not require an unlock code, which is not true. My device does request an unlock code, and I have included photos as evidence. To make matters worse, I intended to unlock 17 devices since I operate a mobile phone shop. This experience has completely eroded my trust in the service. It seems this claim was made to justify not issuing a proper refund after they failed to unlock my device. Instead, the order was closed and a credit note was issued according to their terms. The process took a considerable amount of time, communication was adequate, yet the promised service was not fulfilled. I am sharing this experience to caution others before using this service.
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