My iPhone 13 Max Pro was SIM locked by T-mobile. Expressunlocks charged me $403 to unlock it. Initially on Wed 24 Sep 2025, 18:00 EST, I paid Eligibility Check Payment received: $24.99. On Wed 24 Sep 2025, 18:10 EST, Standard Service Unlocking Payment received: $54.00. On Thu 25 Sep 2025, 06:02 EST, Unfortunately your IMEI has been rejected on Standard Service, due to being either In Contract, Financed, No Active Line, or Outstanding Bills, and requires T-Mobile USA Premium Service which costed me another $174. They said 'The great news is that we can still unlock your device using our Premium Service, which is faster, fully guaranteed, and bypasses most of the restrictions placed on Standard unlocks.' before charging me $174. I thought now finally it will be unlocked.On Tue 30 Sep 2025, 14:04 EST, they said Your iPhone 13 Pro Max Needs a Higher Tier Service. Thank you for submitting your device for unlocking via our Premium Service. Unfortunately, the request has been rejected, as your phone requires a more expensive unlocking method.This advanced service is 100% guaranteed to unlock your device within 7 days – or you will receive a full refund directly to your card (not a credit note). I had to pay another $150. So far I have paid $403.I just forgot about this unlock request and than I get this emailDear,This is a brief email to let you know we are aware your unlock is taking too long. We have now prioritised your case.Your order will be resolved in the next few days.Thanks for your patience and many apologies, usually our service is very fast, but sometimes there are hiccups as some networks require human intervention.Rest assured customer service is our number priority. If you have any questions, do not hesitate to ask.Regards,JodyManaging DirectorExpressUnlocksAfter spending $403 my iPhone Pro Max which was SIM locked by T-mobile was finally unlocked and hopefully for this honest review I will $10 credited back to my credit card.
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