I'm 100% confident that all those 5-star ratings and reviews for this company are fake and paid reviews!!
After I purchased a subscription and it didn't get connected I tried contacting support via a live chat, In that session I explained to the support agent that the Xpress VPN primary app is blocked in my region and is not usable therefore I have to use openvpon configs instread of using the primary app but I'm getting an error on OpenVpn saying something about some stuff on the server side. The rep, without even reading what I said, replied back, saying please use the primary app!!! DUDDEEE!!
So I had to type whatever I already explained AGAIN!!! and told them I tried a bunch of different locations with openvpn but it's giving an error, not a connection. I copied and pasted the error to the guy, but he was not even able to understand it, just kept saying to use the primary app or use different locations!! I had never seen such useless support in my whole life.
They emailed me and tried to troubleshoot, but useless again!
Had to request a refund and am just waiting on that. Will update on the refund process and how it goes on
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