The Extended Stay America branch at 2638 W Old Farmington Rd, Fayetteville, Arkansas, United States, 72704 hotel did not honor my reservation. I reserved 5 minutes before midnight because we were traveling for 16 hours non stop. We called the hotel before doing the reservation and they said okay. After I booked and arrived 10 minutes later they refused to let us in claiming that we were too late to check in. Yet nothing was said to us about not having 10 minutes left before arriving at the hotel. We end up sleeping on the car after spending the money. I will never book with this hotel again and certainly will not use this booking platform reservationdesk dot com,as after contacting them I was told basically there’s nothing they can do for me if the hotel doesn’t honor their bookings so don’t trust them. I lost my money and got crappy costumer services.
We literally called the hotel beforehand and yet we end up frustrated and crashing on the car on road side🤬🤬 and the booking website got my money and the hotel got my money and give me no services. I called this a fraud 🙌 I would give a negative star if I could.
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