I dropped my S23 ultra and the screen was damaged. Visited the Al Raed Extra on King Abdullah road. After 2 weeks they repair it but the fingerprint sensor is not working. I asked for the technician and he was adamant that rebooting the phone will solve it which it didn't. (You cannot back everything up nor drive 2 hours everyday just to follow up on this.) They do not provide any details on what's happening nor they answer their helpline for most of the time. After repeated follow ups accross multiple channels, I've been told it will take another 2 weeks.
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