Review Time
horrible customer service and the company is basically a bunch of corporate scammers.
i got a laptop from them and the chip was faulty from the factory. they refused to fix it and im finding that i have to deal with filing government reports on them and its taking over a month to fix the damn laptop. the employee at the service center even told me that the company tries to avoid replacing parts whenever they possibly can
Not my first purchase from Xtra—but it will definitely be my last.They are excellent at selling in-store, but once the product is delivered, you’re completely on your own. No proper setup, no real support—just a box at your door. A washing machine? You need to find a plumber. An electric stove? Bring your own electrician.The real frustration starts with after-sales service. Even when the product is under warranty, they seem to do everything possible to avoid responsibility—pushing charges and blaming “misuse” when it clearly isn’t.I’ve been trying to fix my dishwasher for almost three weeks now. Multiple calls, escalations, and complaints—and still no resolution.
horrible customer service and the company is basically a bunch of corporate scammers.i got a laptop from them and the chip was faulty from the factory. they refused to fix it and im finding that i have to deal with filing government reports on them and its taking over a month to fix the damn laptop. the employee at the service center even told me that the company tries to avoid replacing parts whenever they possibly can
"Extremely disappointed with eXtra. I paid an additional 100 SAR for delivery and installation, but the crew only unboxed the machine and refused to set it up, even becoming argumentative when asked for help. This is a total lack of transparency and a waste of money. I’d recommend buying from Noon instead—at least they don’t charge for false promises. Avoid their 'installation' service."
Worst customer service EVERRRR!!!I bought a 1400$ microsoft tablet from a branch in Jeddah and a year after, went to the store because it was damaged.They said that they do not cover this, as I should have paid extra when bought it, plus it does not have any spair parts or official microsoft repair stores in all Saudi.No employee explained these when I bought it, I could have easily bought something waaaay cheaper and that has better repair service.I was really upset as the customer service representative at the store never apologised, he only said that I should now contact microsoft company in UAE and see what they can do.And the worst is that he gave me the nb of extra’s customer support number to ask for help, and nobody ever answers this number.WORST EXPERIENCE EVER, DO NOT RECOMMEND AT ALL!!!!
The worst costume service not only in Saudi but in the whole wide world .. I been calling them few times and each time I waited 30 minutes and they haven’t answer . And I msged them in what’s app they replied one reply after 20 minutes and o replied them back by my issue and they haven’t responded until now as showed in attached picture
I was impressed when I saw the same worker again and again but she never helped but I have purchased many times but mostly 1 by 1 but this time I purchased many things at first thing I did not know about the worker but when I took the hand blender so I got to know about her after that I buyed a laptop and she was with us telling us about how good it was after it she also told everything after that I buyed a printer 🖨 she told a offer and she also standed with us about 30 mins if your seeing her so her batch no. Is 26457 and name Al Hajri It was a stunning experience
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eXtra serves its valuable customers with the biggest range of latest technologies at the best value. اكسترا تقدم لعملائها الكرام اكبر تشكيلة من احدث التقنيات وبأفضل قيمة
