I purchased an air conditioner from eXtra (Worood) on 8th July, and while buying they committed that it would be delivered within a week. However, due to some unforeseen reason, I have to go out of the country for urgent purposes. So, I visited eXtra with my friend yesterday, to check if there is any chance to prepone the delivery and installation. They were saying that the delivery will be on 19th. I was shocked to know that while buying they said within a week and now 12 days. I thought of bringing this matter to the attention of the manager and asked for the manager, but nobody was ready to give a responsible answer or allow us to meet the manager, despite our multiple requests. They ill-considered the matter and very badly treated us. It was very disgusting as if we went there to buy something without money. I experience an inordinate delay in my previous purchase as well from the same store. They gave me multiple excuses that time for the delayed delivery, and I thought it happened by chance. Then many of my friends also shared their bitter experience with the eXtra purchase. So it seems it is very common with eXtra. We lost our trust in them.So please be alert and careful with eXtra purchases.
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