I am urgently trying to resolve a past-due balance on my storage unit in St. George, Utah before it goes to auction on April 21.
I have the funds ready and called to make a payment, but was told by Zoe at the location that I cannot pay over the phone and must pay in person with cash. I currently live in Texas, making that requirement extremely difficult.
I want to be clear: I am not refusing to pay—I am actively trying to pay immediately to prevent my belongings from being auctioned. However, I am being denied any reasonable way to do so.
At this point, I am asking for immediate assistance from a district or regional manager. I need a way to make a payment remotely so I can bring my account current and avoid losing my property.
This is extremely time-sensitive, and I would appreciate urgent contact from someone who can resolve this.
Please contact me at Mpulverd at gmail.com
Sincerely,
Mitch Pulver (unit G16)
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Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2014, the Company owned and/or operated 1,350 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 900,000 units and approximately 80.0 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.See more
