Review Time
I rented 2 units from 2023 to 2026 my experience was nothing more than a nightmare. I thought my belongings were safe during my family housing transitions. All of furniture was damaged every box or tote was opened and just about everything of value was stolen from us broken or completely ruined . I was never told there was a door access in the back of my unit that needed a key. I found out an employee had a key to my unit so it was an inside job of burglary. I found my washer and dryer outside my unit and all of our Christmas gifts stolen. The staff didn't notify me of the theft i just happened to go to it. I confronted the staff and got nothing. The insurance company will not respond. My units were broken into several times. My mom had a unit we found her belongings in the back of storage and the unit was open. It took so long for them to repair and close her unit. They only offered reimburstment for 1 month rent.
I looked on location at the unit that I was interested in. The site was appealing. The online price was attractive. I began applying. Then, wala, a $29 adiminstration fee. What??? Amazing! What a way to gouge people.
I strongly recommend checking other review platforms regarding the manager at this storage facility. My experience since January 2022 has been dreadful, as the manager has treated me with disdain and disrespect. I disagree with the recent rent increase from $99 to $364, which seems unjustified, especially considering that the online price for a similar unit is only $181. The manager has consistently singled me out for harsh treatment, while allowing other renters to load and unload without issue. Despite repeated rent increases, I see no valid reason for these hikes, particularly as I was wearing a dress on several occasions when they occurred. Additionally, past complaints about temperature issues in my unit have been ignored. The service has been frustrating and unprofessional, leaving me feeling humiliated and undervalued. It's time for a change in management practices at this facility.
This company is not good at all! My storage unit was broken into on a Tuesday the manager and or anyone failed to call me to advise me about it, it took my coming in on a Saturday of the same week to discover the break in and theft. The manager failed to do a walk through of the facility breaking protocol to look for any other units affected by the break in and call the customers renting said units. For 4 days my unit was left compromised without any contacting me. The manager also lied and stated ge called me when I told him I had no record of his lie he then stated I was on the list of people to call, it diesnt take 4 full days to contact a customer about a theft. He even failed to tell me as he took me up the elevator to my unit that same Saturday i discovered the break in knowing my floor was affected. Even after the fact he failed to file a report and or take pictures of my unit as he should have as a manager. Today's the 7th of December, I have yet to receive a call from anybody at extra space storage regarding the break in at all, not 1 call since November 18....this is unprofessional and negligence and I will have to perspective this court if extra space fails to address the negligence and break ins at this facility. No customer service at all. How am I paying for a unit that gets broken into robbed and ransacked and not 1 person from management can give me a call to address it. The insurance company adjuster is on a 3 day vacation and no help from anyone
I did business with them for 5 years perfectly fine. It went it to new management and now its is pure garbage. This company is public. Do not invest in this company. First of all they charge you $30 when you sign up for a $7 lock that you may not even need. After 4 months they will raise your rent. Mine went up $80 more per month. After 9 months they will raise it again. Everything you ask is basically a " no". They don't want customers. And they do everything to keep the units vacant. Basically management is a wreck. Time and time again people are stuck inside the gate because they refuse to put a sign for customer to pull up to the gate for it to open automatically. Keep in mind they had a keypad for the last 10 years where they removed the keypad and didn't notify how to get out now that the keypad was removed. They all of a sudden don't allow trucks over 30 feet forgetting the fact that Ive been doing 40 foots for over 7 years. When issues would arise customers can request to see the camera footage. That was no problem. But now all of a sudden they can't show you the camera footage. So what is the cameras there for? Can't give a reason for why they can't show footage if anything mischievous happened on the property. Basically, everything is a NO. The worst part is they raise your rent when they show the same exact unit for $200 less online. They know all your stuff is already loaded and take advantage of you. Worst ran company. If you are an investor I would stay away.
Price more than doubled after 3 months. They say that my promotional rate is expiring but never before have they mentioned I was on a promotional rate. Their business model is very clear. Get customers to move their furniture in and then start increasing prices.
SEE YELP, TRUSTPILOT ABOUT KIM, THE NIGHTMARE MANAGER AT EXTRA SPACE STORAGE LOCATED AT 3300 CALL CUERVO NW, ALBUQUERQUE, NM 87114 - AND THE SCORNFUL, DISRESPECTFUL, INHUMANE WAY KIM HAS HANDLED THINGS WITH ME SINCE JANUARY, 2022 BY NEVER ALLOWING ANY DIGNITY AS A HUMAN BEING/PAYING CUSTOMER SINCE THE DAY I STARTED RENTING A 15x15 in JANUARY 2022 FOR $169..00. I TOTALLY DISAGREE WITH KIM RAISING MY RENT $99 TO $364 JUST BECAUSE I WAS WEARING A DRESS, AND WITH TO DISPUTE THE INCREASE AND WISH TO HAVE RENT RESTORED TO A PREVIOUS AMOUNT. ON DEC 6, 2025, THE PRICE ONLINE FOR 15x 15 UNIT HAS ONLY GONE UP TO $181.00. THIS IS NOT BECAUSE OF KIM, WHO IS A SWINDLER. IN JAN 2022, KIM FOE SOME REASON TOOK AN INSTANT DISLIKING TO ME WHEN SHE FIRST MET ME IN PERSON TO SIGN THE LEASE. I DID NOT KNOW WHY. SHORTLY AFTER I BEGAN RENTING IN JAN, 2022, KIM WOULD ALMOST RUN TO ME AS SOON AS I PARKED MY CAR, OR WHEN I WAS DOING THINGS INSIDE MY UNIT TO SCOLD ME - WITH A TON OF FURY - FOR SEEMINGLY TRIVIAL THINGS TO TRY TO INTIMIDATE ME (SUCH AS RUNING OUT TO MY HUGE UHAUL TRUCK RENTALS THE FOUR TIMES I HAD JUAT DRIVEN ACROSS COUNTRY WITH BIG LOADS AND HAD JUST ARRIVED, AND KIM ORDERED ME TO PARK ACROSS THE PARKING LOT TO UNLOAD!MOVE MY THINGS INTO THE UNIT ALL BY MYSELF. NEVER ONE TIME SINCE JAN, 2022 HAS KIM EVER SCORNFULLY RUN TO THE MULTITUDE OF VEHICLES THE MULTITUDE OF TIMES OTHER RENTERS ALWAYS PARK THEIR VEHICLES IN FRONT OF THE DOUBLE DOORS TO DO THEIR LOADING AND UNLOADING INTO THE BUILDING, ALLOWING THEM THEIR DIGNITY. NOR DID I EVER WITNESS KIM SCORNFULLY YELLING AT OTHER RENTERS ORDEEING THEM TO PARK ACROSS THE LOT TO MOVE THEIR BELONGINGS INTO THE BUILDING LIKE SHE SCOLDED AND YELLED AT ME IN FRONT OF MANY OTHER RENTERS TO CAUSE UNDESERVED HUMILIATION AND EMBARRASSMENT. I TOTALLY DISAGREE WITH KIM'S RECENT RENT INCREASE ON NOV 17 (THE DATE LISTED ON THE NOTICE) AND FAIL TO SEE THE REASON WHY KIM NEEDED TO RAISE THE RENT AT ALL - ESPECIALLY SINCE KIM HAD JUST RAISED RENT IN MARCH, 2025 AND NOVEMBER 2024. AND ALL THE OTHER PREVIOUS TIMES SINCE 2022. TO WIT: NOV 17 (THE DATE OF THE NOTICE) I HAPPENED TO BE WEARING A DRESS BECAUSE I WAS TRYING TO LOOK NICE THAT DAY FOR SOME OTHER PURPOSE; IN MARCH, 2025 - THE DATE OF THE NOTICE THAT CORRESPONDS WITH THE DAY I WAS THERE: I HAPPENED TO BE WEARING A DRESS; THREE MONTHS BEFORE THAT, KIM RAISED THE RENT $10 FOR MISDELIVERED MAIL AT THE USPO THAT GOT RETURNED; BEFORE THAT KIM DIDNT RAISE RENT FOR 1-1/2 YEARS BECAUSE SHE GOT REPORTED FOR BEING SO AWFUL AND DECIDED TO BE MORE PLEASANT AND PRESSURE ME INTO WRITING EXCELLENT REVIEWS FOR HER. N MAY, 2023, KIM RAISED RENT WHEN I COULDNT ACCESS THE PROPERTY AT 7:00 PM BECAUSE OF A POWER OUTAGE, AND CALLED THE NIGHT MGR TO LET ME IN BECAUSE I HAD TO GO OUT OF TOWN THE NEXT DAY. THEY MADE ME WAIT ALL NIGHT UNTIL CLOSING AND, THEY WERE OF NO HELP. IN ADDITION TO FAILING TO FULFILL THEIR OBLIGATION TO ALLOW ME ACCESS AS I NEEDED, KIM RAISED THE RENT!!! FOUR MONTHS BEFORE THAT IN JANUARY 2023, KIM RAISED THE RENT WHEN I TOLD HER HOW COLD IT WAS IN THE UNIT, AND ASKED IF SHE COLLD (PLEASE) CHECK THE FURNACE. NOW, DEC 6, 2025, THE UNIT IS JUST HOVERING ABOVE 55 DEGREES AND IT IS FREEZING INSIDE THE UNITEXTREMELY HOT DURING SUMMERS PAST - BUT FORGET KIM!!! KIM WILL ONLY KEEP THE TEMPERATURE WITHIN 1 - 2 DEGREES OF BEING LEGAL. FORGET REPKRTING EXTRA COLD TPS IN UNIT TODAY TO KIM'S ESPECIALLY SINCE KIM SO BRAZENLY RAISED THE RENT ALL THE TIMES I DISCLOSED TO KIM THE TRAGEDY/FINANCIAL WOES THAT CAUSED A MOVE BACK TO ABQ FROM MORE THAN HALFWAY ACROSS THE USA BACK; AND HAVING WORN A DRESS SEEMED TO DISTURB KIM. KIM HASNT CHANGED MUCH FROM THE DAYS WHEN KIM WALKED AROUND CARRYING A SAIHAI BATON OR BAYONET AT ALLIED POW CAMPS DURING WORLD WAR III, WHERE KIM GLEEFULLY AND GLADLY COMMITTED ATROCITIES, SPILLING THE BLOOD OF AMERICAN, AUSTRALIAN, BRITISH, AND DUTCH SERVICEMEN. OTHER THAN BEING FEMALE & BEING OF THE OLD 1970s HIPPIE CHICK ABQ MENTALITY AS SOMEONE WHO HATES GIRLS/WOMEN WEARING DRESSES WHEN THEY TRY TO LOOK NICE FOR SOME REASON, KIM IS STILL THE SAME PERSON KIM WAS COMMITTING ATROCITIES (AND THE SAME HEIGHT). KIM IS THE ONE WHO ALWAYS STARTS THINGS - NOT ME - AND IT IS TIME FOR KIM TO STOP ACTING LIKE A TOTAL GENOCIDAL MANIAC WANNABE!!!! KIM, WORLD WAR II ENDED 80 YEARS AGO. KNOCK IT OFF, KIM!!!
I tried online and found they want to charge me for a lock I already had and I didn’t need any insurance as I already had insurance. I had called several times and never got anyone so I went to one of their locations and tried again to find someone to help. I left that day without a storage unit. I called again the next day and got a woman who said I needed to be there in person to complete the application. So I went to the facility on Manning Rd in Enfield CT. No one was there. I walked the entire facility. I did find a very unhappy man there who also was having a difficult time finding the manager. So I went to their facility on South st in Enfield CT and dealt with a woman who said the price changed and was now triple what I was quoted. This is not a place I would trust to take care of my belongings. No sir. Not trust worthy, not professional, and difficult to get hold of at the facility and on the phone. They did me a favor in the long run as I don’t need any more frustration trying to work with them
Extra Space Storage in Conway, SC has been a great experience. I have been storing my travel trailer in one of the parking spaces for several years at the Conway, SC on 501 location and have no complaints or issues. The staff has been extremely helpful every step of the way. I would stay much much longer, except I have chosen to move my camper closer to where I live.
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Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2014, the Company owned and/or operated 1,350 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 900,000 units and approximately 80.0 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.See more
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