This company is not good at all! My storage unit was broken into on a Tuesday the manager and or anyone failed to call me to advise me about it, it took my coming in on a Saturday of the same week to discover the break in and theft. The manager failed to do a walk through of the facility breaking protocol to look for any other units affected by the break in and call the customers renting said units. For 4 days my unit was left compromised without any contacting me. The manager also lied and stated ge called me when I told him I had no record of his lie he then stated I was on the list of people to call, it diesnt take 4 full days to contact a customer about a theft. He even failed to tell me as he took me up the elevator to my unit that same Saturday i discovered the break in knowing my floor was affected. Even after the fact he failed to file a report and or take pictures of my unit as he should have as a manager. Today's the 7th of December, I have yet to receive a call from anybody at extra space storage regarding the break in at all, not 1 call since November 18....this is unprofessional and negligence and I will have to perspective this court if extra space fails to address the negligence and break ins at this facility. No customer service at all. How am I paying for a unit that gets broken into robbed and ransacked and not 1 person from management can give me a call to address it. The insurance company adjuster is on a 3 day vacation and no help from anyone
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Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2014, the Company owned and/or operated 1,350 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 900,000 units and approximately 80.0 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.See more
