I did business with them for 5 years perfectly fine. It went it to new management and now its is pure garbage. This company is public. Do not invest in this company. First of all they charge you $30 when you sign up for a $7 lock that you may not even need. After 4 months they will raise your rent. Mine went up $80 more per month. After 9 months they will raise it again. Everything you ask is basically a " no". They don't want customers. And they do everything to keep the units vacant. Basically management is a wreck. Time and time again people are stuck inside the gate because they refuse to put a sign for customer to pull up to the gate for it to open automatically. Keep in mind they had a keypad for the last 10 years where they removed the keypad and didn't notify how to get out now that the keypad was removed. They all of a sudden don't allow trucks over 30 feet forgetting the fact that Ive been doing 40 foots for over 7 years. When issues would arise customers can request to see the camera footage. That was no problem. But now all of a sudden they can't show you the camera footage. So what is the cameras there for? Can't give a reason for why they can't show footage if anything mischievous happened on the property. Basically, everything is a NO. The worst part is they raise your rent when they show the same exact unit for $200 less online. They know all your stuff is already loaded and take advantage of you. Worst ran company. If you are an investor I would stay away.
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Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2014, the Company owned and/or operated 1,350 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 900,000 units and approximately 80.0 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.See more
