I strongly recommend checking other review platforms regarding the manager at this storage facility. My experience since January 2022 has been dreadful, as the manager has treated me with disdain and disrespect. I disagree with the recent rent increase from $99 to $364, which seems unjustified, especially considering that the online price for a similar unit is only $181. The manager has consistently singled me out for harsh treatment, while allowing other renters to load and unload without issue. Despite repeated rent increases, I see no valid reason for these hikes, particularly as I was wearing a dress on several occasions when they occurred. Additionally, past complaints about temperature issues in my unit have been ignored. The service has been frustrating and unprofessional, leaving me feeling humiliated and undervalued. It's time for a change in management practices at this facility.
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Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2014, the Company owned and/or operated 1,350 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 900,000 units and approximately 80.0 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.See more
