I rented 2 units from 2023 to 2026 my experience was nothing more than a nightmare. I thought my belongings were safe during my family housing transitions. All of furniture was damaged every box or tote was opened and just about everything of value was stolen from us broken or completely ruined . I was never told there was a door access in the back of my unit that needed a key. I found out an employee had a key to my unit so it was an inside job of burglary. I found my washer and dryer outside my unit and all of our Christmas gifts stolen. The staff didn't notify me of the theft i just happened to go to it. I confronted the staff and got nothing. The insurance company will not respond. My units were broken into several times. My mom had a unit we found her belongings in the back of storage and the unit was open. It took so long for them to repair and close her unit. They only offered reimburstment for 1 month rent.
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Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2014, the Company owned and/or operated 1,350 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 900,000 units and approximately 80.0 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.See more
