I’ve never taken the time to write a bad review before but my god this was such an awful experience! I used apple pay for my purchase, and it automatically sent it to my old address. That was on me, but talking to the customer service was so useless.
I called, was directed to an email, and sent two emails asking them to either cancel the order or change the shipping address. No response.
I got a notification saying the package was shipped, and then delivered. I went to my old house and asked the new residents if my package was there (so awkward and embarrassing) and IT WASN’T EVEN THERE! I have nothing to return to even get a refund.
I have no idea what this trustpilot website is (you can’t even leave a review on the eyebuydirect website which should’ve been a red flag to begin with) so I’m probably just talking into the void, but I’m so annoyed!
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EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.
