You have a "lens customization" option, and there are three checkboxes that cannot be unchecked. I do not want the anti-glare coating which costs $7, but when I click the checkbox to untick that option, nothing happens. I am forced to buy this upgrade. Your customer service agent told me to pick different frames to see if I would then be able to uncheck the anti-glare option. This is very unhelpful. It's likely a glitch in your website which needs to be elevated to your web development team. Otherwise, it's an intentional misleading checkbox that forces people to buy an upgrade option. This reflects poorly on EyeBuyDirect. It makes me want to buy frames from Zenni, Firmoo, or any of your competitors.
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EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.
