The eye masks are good quality, but there is a gap between the heated section of the mask and it doesn’t make contact with my eyes. The heated air is not sufficient to unclog my eye glands and help with dry eyes. When I contacted EYEMOS for a return, they asked for photos of the masks and then said I can ship them at my expense back to AUSTRALIA from Los Angeles, CA! They intentionally left that part off their website under their return policy. By making the return shipping really expensive, I am less likely to return the product. If they have a distribution location in the US, that location should also accept the returns. Unethical business practice! Do NOT buy from this company! There are plenty of quality dry eye masks on Amazon. So aggravating!
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