I reached out to the seller multiple times regarding sizing for costumes I wanted to buy. Each time, I provided my exact measurements and clearly requested advice on standard sizes, not custom options. Yet, the replies I received were generic suggestions for custom sizing, often lacking detail and completely ignoring my queries. Each time I contacted them, I hoped for helpful guidance, but instead encountered indifference and pressure to spend more. I found costumes I genuinely wanted, but their lack of care and proper assistance left me unable to make any purchases. It was frustrating and disappointing. It seems they are more focused on upselling than on customer satisfaction, which ruined what could have been an exciting experience. I will seek alternatives.
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