I paid for a rental with EZ Drive Rentals via a comparison site called Car Jet. Avoid both companies at all costs, unless you want to be very disappointed and ripped off.I booked the rental on Thursday evening for a 10am pick up on the following Saturday. The rental voucher and EZ website noted that the ''checkin'' needed to be done prior to collection and that they have a grace period of two hours between the booked pick up time and the actual time the vehicle is picked up.On the saturday morning at around 9.20 I completed the checkin process which was sent through to EZ at around 9.40am. The check in page then remained with a status of ''...your vehicle assignement is pending...''.This is where the checkin page remained. I hopefully went to the place the voucher directed me to in the hope there might be a kiosk or something there. I called car jet twice when I couldn't see any sign of the car at around 11.10am. I then called EZ. They told me that as I had not completed my check in within office hours (which would have been 8am-6pm the day before) that it had caused them an issue. They claimed they had tried to call me on the friday but I have no missed calls from them that day. I said I'd not received any emails telling me to check in within those times. They said they weren't given my email which seemed odd as I'd received everything to my email address and they had my phone number which was completed within the same information.They said they had also called at 9.35am on the saturday morning, I had a missed call but no voicemail warning me the booking may be cancelled or there was an issue. No text message or anything like that and still no email.They then told me because I had checked in at 9.30am that they'd decided to cancel my booking and had let Car Jet know. But not me. Instead I went to city airport, looked around for the car and then had to make several phone calls to find out the car I'd paid for, followed the instructions to check in to understand which car it was, and travelled to the airport to collect was no longer available to me and I wouldn't receive a refund. having followed their instructions and looked at the information on their website which suggests nothing like what i was told, I can only deduct that this entire thing is a scam and the company likely don't have the cars available to be hired so wait until the time of the booking has passed and then cancel the booking.I missed attending an important appointment hours outside of london and couldn't get an alternative method of transport in time to get there. The whole thing was very upsetting and needless to say I would never use this company or tell anyone else to. Stick to the normal rental companies, they have offices at city airport, they are professional and they may cost more but at least you actually get a car rather than just being ripped off and dissapointed. This company can not be relied upon and has no customer service
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