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This company also trades under the name AuraCarHire, and my experience with them has been extremely disappointing.
I rented a vehicle from them in early December 2025. Rather than placing a temporary hold on my credit card for the security deposit, they deducted £200 outright, stating that it would cover any potential traffic fines, congestion charges or parking tickets. I was informed that this amount would be retained for two months to allow time for any such charges to be processed.
While the two-month holding period was already longer than expected, the more concerning issue is that even after the two months had passed, I did not receive my refund. I have followed up with the company multiple times without resolution.
After informing them that I intended to escalate the matter to my credit card provider, I finally received a response stating that the funds had been refunded. However, I am still waiting for the payment to appear. The company has been unable or unwilling to confirm the exact refund date, and it has been extremely difficult to obtain any clarity from their accounts department, despite being directed there by customer services.
Overall, the lack of transparency and poor communication have been very frustrating not to mention the time I have wasted in chasing them up. Avoid them. They do not deserve your business. Pay £5 extra per day and get your peace of mind with a more established rental operator.
This company also trades under the name AuraCarHire, and my experience with them has been extremely disappointing.I rented a vehicle from them in early December 2025. Rather than placing a temporary hold on my credit card for the security deposit, they deducted £200 outright, stating that it would cover any potential traffic fines, congestion charges or parking tickets. I was informed that this amount would be retained for two months to allow time for any such charges to be processed.While the two-month holding period was already longer than expected, the more concerning issue is that even after the two months had passed, I did not receive my refund. I have followed up with the company multiple times without resolution.After informing them that I intended to escalate the matter to my credit card provider, I finally received a response stating that the funds had been refunded. However, I am still waiting for the payment to appear. The company has been unable or unwilling to confirm the exact refund date, and it has been extremely difficult to obtain any clarity from their accounts department, despite being directed there by customer services.Overall, the lack of transparency and poor communication have been very frustrating not to mention the time I have wasted in chasing them up. Avoid them. They do not deserve your business. Pay £5 extra per day and get your peace of mind with a more established rental operator.
Awful company. Do not use. The car wasn't where it was stated on initial hire agreement, sent me the location 10 minutes before the pick up time, a mile away. Didn't return my deposit of £350. Kept chasing them weekly. Money taken on 3rd June, 2 days after the hire completed. Had to go through my credit card company. Eventually got the money back on 18th August.
Scam - rented a car in Bulgaria (Sofia Airport) from them - it was shown as a golf, but was offered a 200k mile Kia when I arrived. When I complained was instead given a 194k mile Passat. I returned it with a scratch on the rocket panel, which I flagged and received a charge of GBP 1,600 for this (my full deposit) - despite this being the value of the car and the paperwork showing a paint issue would cost around GBP 132. I got scammed by them.
I am truly feel sorry for people who hired car from this company. This company is awful and customer service is disgusting. Only one person normally answer the phone and she is very rude and arrogant. If you constantly phone they will blacklist your number. I hace been chasing them for few weeks and still can't get any answers regarding my deposite. I have to go through my credit card. This company is setup to money launder as they are not interested in car hire or customers concern. Plus they have second company which probably doesn't exit but you get billed under that company. So when it comes to your refund you will not find any answers. People beware of the scamm. People will drawn into by their price but I would choose some reputable company and pay little more. At least you know you're covered or can raise concerns. Dont fall for it and regret it.
I rented a car in June and they took a £350 deposit which was supposed to be returned after 30 days. The deposit was not returned and I called them multiple times. They kept telling me it would be returned by the end of the week only for this not to happen. I called them today and they told me there is something wrong with their system and I should contact my bank to get the money back. Avoid this company in every way. They are total scammers and not professional at all.
This company is a scam and STAY away from it. I had to pay a deposit of £350. Its been more than 50 days now and I still haven’t received the refund. If you check other reviews here its confirmed that all have had the same issue. I have been sending them email every day for the last 10 days – No response.I have been calling them for the last 2 weeks – Always goes to the answering machine.They also sent me a notice of 90£ fine for travelling in non congestion zone in London. I wasn’t aware about this (This was my first time in London) and ideally I should have been informed about this potential charge. They also charged me a 45£ processing fee, total adding up to 135£. I was of the understanding that they will deduct the 135£ from my deposit and refund the rest(Isnt that the reason why they charge a 45£ processing fee?) but they asked me to pay for it!!!. Since I did not want any additional issues or charges on this fine, I made the payment for 135£ to …I am still waiting for them to respond t my emails and calls regarding my deposit refund.It’s a nightmare and a SCAM. I am surprised that there are only about 14 reviews on trustpilot/trip advisor about this!!Please stay away from this company
terrible company. impossible to get the deposit back. their phone is never answered and diverts straight to voicemail which then tells you the mailbox is full. complete scam. they assume that you will get the money back from the credit card you used to pay them the deposit. unfortunately there's a problem because technically you have no purchase protection from the card due to it being a deposit payment. utter bastards. do not go near them.
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