EZ Rides Hamilton (Eastgate Mall) uses a high-pressure sales process combined with a non-refundable deposit policy that, in our experience, traps customers.My sister put down a $1,000 deposit on an e-bike costing nearly $10,000. Within two weeks, she realized the total cost was beyond her financial means and returned to cancel. The bike had never been delivered to the store and was never received, yet the manager refused to cancel the order and said she would lose her entire deposit.Head office does not allow phone calls—only email—and responded only with “this is our policy.” The only option offered was store credit, which is useless if you cannot afford to spend thousands more.In my opinion, this business model preys on vulnerable and low-income customers, using hype and pressure up front, then hiding behind policy instead of acting fairly.Until EZ Rides changes this policy—especially for undelivered products—I strongly recommend avoiding this company.
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