I don’t often write reviews. It has to be an exceptionally good or bad experience.This falls under “bad”. And I mean really bad.I ordered the pull-out wardrobe, which on the website looked like a really nice idea to install.But the reality is that I greatly regret making this purchase. - First, there were 13 missing parts. That’s not a typo. I’m all for a challenge, but I was supposed to buy a wardrobe, not a ticket to an escape room experience. - Second, there were two duplicate parts. One was an actual duplicate. And the other was completely mislabeled. You had to crack open the tape measure just to figure out which part it really was.- Third, all the bits needed to assemble the wardrobe were thrown into one plastic bag. It was more like a lucky dip bag. And the industrial smell was just overbearing. I honestly wonder what carcinogens I’ve just breathed in.- Fourth, I received a faded instruction manual. Seriously, in some places I could use it as a notepad.I contacted customer support, outlining everything and providing photographic evidence. They were very responsive at first, offering me the choice between receiving the missing parts or a refund. I was told if I did opt for a refund, I would have to pay a “substantial” admin fee. They also stated if I had taken the pieces out of the box, it was “un-sellable”. Of course, taking it out of the box makes it “un-sellable”. Let’s ignore 13 missing pieces, right?Unfortunately, when I asked for a refund, they became suspiciously quiet. Sadly, I’m echoing the same themes in most of the negative reviews.A small furniture retailer needs to prize their reputation. Their promise to customers on the EzSpace website is “reliable delivery and support”. As of right now, that promise has been shattered. I don’t know if this will ever get resolved, but I will update if it does. I may upgrade this to 3* if this ever gets resolved.But as of right now, I’m stranded with 22 pieces of wood and two large boxes. It’s gone from “EzSpace” to “DifficultClunk”…
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EzSpace’s mission is to infuse your home with beauty, functionality, and sustainability through the best space-saving products.
Our story starts when we first realise how much space we can create and how much fun we can have behind the art of space-saving. We think about space-saving, and the fun moments our products could bring to our customers. EzSpace curates an extensive collection of sustainable home furnishings that constantly evolve to fit our customers’ needs.
At EzSpace, we also thrive on tackling environmental challenges for a sustainable future. The growing population worldwide has led to higher demand for square footage. As square footage increases, the burden on heating and cooling equipment rises, and lighting requirements increase. Simply put, bigger houses consume more energy and produce more carbon emissions to our environment. Our commitment is to optimise living space and reduce the need to extend square footage. We want to create furniture pieces that are beautiful, functional, and more fun to use while providing personal space for growing families.
The making of our CARB (California Air Resources Board) wood composite furniture is virtually waste-free, and the products contain no toxic chemicals. Our paper furniture products (coming soon!) are made of recycled water-resistant material, which is not only good for the environment but looks great, too.
To ensure our brand is top of the line, we collaborate with the best engineers and designers. We want to shape hardwearing products in contemporary and modern designs. Once you find what you’re looking for, we guarantee a smooth checkout and delivery experience with responsive support.See more
