Please see other reviews which are an accurate representation of my concerns.I ordered a loft bed with a desk in November 2022. The bed itself is of good quality, but it has a lot of lateral movement due to the weight at the top. This can be fixed by securing the bed to the wall, but it requires minor DIY skills, brackets (not included), and drilling into the wood.The concerns raised in other reviews about the incorrect instructions are accurate. The assembly process is time-consuming and confusing, largely due to errors in the instructions.One of the biggest issues I encountered was with the packaging. This is of poor quality and as such the cardboard boxes were damaged on arrival, and parts had shifted in transit, resulting in damage to some pieces. While Ezspace initially responded and sent most of the replacement parts, one piece was never replaced. Over time, communication with the company became difficult. They were slow to respond, requiring multiple follow-ups, and I have not received any response from them since February 2024, despite sending monthly emails.In summary, the bed is of good quality once assembled, but the risk of receiving damaged goods is high, and getting replacements can be a drawn-out, frustrating process. I would not purchase from this seller again. Rated a 1 starEdited 2/12/24: After posting this review and using an alternative email address, I was able to resolve our issue satisfactorily. While it was unfortunate that it took a review to prompt action, once the matter was addressed, the company was very responsive, and we reached an amicable settlement. I have changed the rating to 3 stars.
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EzSpace’s mission is to infuse your home with beauty, functionality, and sustainability through the best space-saving products.
Our story starts when we first realise how much space we can create and how much fun we can have behind the art of space-saving. We think about space-saving, and the fun moments our products could bring to our customers. EzSpace curates an extensive collection of sustainable home furnishings that constantly evolve to fit our customers’ needs.
At EzSpace, we also thrive on tackling environmental challenges for a sustainable future. The growing population worldwide has led to higher demand for square footage. As square footage increases, the burden on heating and cooling equipment rises, and lighting requirements increase. Simply put, bigger houses consume more energy and produce more carbon emissions to our environment. Our commitment is to optimise living space and reduce the need to extend square footage. We want to create furniture pieces that are beautiful, functional, and more fun to use while providing personal space for growing families.
The making of our CARB (California Air Resources Board) wood composite furniture is virtually waste-free, and the products contain no toxic chemicals. Our paper furniture products (coming soon!) are made of recycled water-resistant material, which is not only good for the environment but looks great, too.
To ensure our brand is top of the line, we collaborate with the best engineers and designers. We want to shape hardwearing products in contemporary and modern designs. Once you find what you’re looking for, we guarantee a smooth checkout and delivery experience with responsive support.See more