Where to start? I bought a robot vacuum from EZVIZ 2 years ago which works perfectly well. Because of this, my family bought one for my grandparents who have mobility problems. The machine has never worked from the day we got it in January 2025. It just goes over the same small area, bumps into things then can’t even return itself back to base. It doesn’t work, it can’t vacuum the whole room never mind a small patch of it. It’s been 10 months of back and forth with their customer services. Even with multiple videos showing how the device does not work they repeatedly say the device is working normally. Their customer services go round in circles, unlike the vacuum which I wish at least went round in a circle so it would clean something. We are completely at a loss as to what to do, hundreds of pounds down the drain and absolutely no help from EZVIZ. Please save your money and buy from a reputable brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
EZVIZ connects lives through easily accessible wireless cameras, action cams, surveillance kits, and home automation tools.
