Review Time
About 6 months ago now I've been using their software and their cameras for about 5 years with no issues so again about 6 months ago and update came through on their software not Windows. I installed said update. Upon doing so if I'm not using the application it will automatically ask me to run it which I declined, or if I'm running the application watching one of the cameras, 30 minutes in it will ask me to run it again and stop everything I'm doing live streaming all and puts a big Windows yes or no on the screen I have reached out to the company about this because it looks like they're trying to view through my cameras when they're already running. Upon reaching out to the company they're telling me to accept those yes or no questions and then it's Windows fault and to make sure I have the latest update just to clarify I have completely uninstalled their software going through the registry and removed every little instance then I reinstalled and the issue still persists yet the company wants me to just agree to these messages popping up on my screen and let their application run again when it's already running. Enlighten me public how would that make you feel?
Over the past few weeks, I've been using this robot vacuum, and we are incredibly pleased with its performance. It efficiently maps the cleaning area and adheres to the set daily schedule. The self-emptying and self-recharging features work flawlessly. An excellent device at a fantastic price.
Never buy the ezviz camera they have the worst support in the world if u forget the old mail adress or get it from second hand and the owner don't delete from his account u will lostTake my advice get imou life camera or somfy camera they have a good support and can unbind the camera imidiatly
I bought one of the EZVIZ life cameras with a solar panel. Initially worked fine. However the battery ran down quickly. So I charged the battery as instructed in the booklet. The charge connection then melted. The camera can no longer be charged. I contacted the manufacturer as the product was under 12 months old. They asked me to show them the damage and invoice, which I did. They then came back and asked for the product charging. I repeatedly told them that the camera could no longer be charged due to the connection being melted. Poor poor customer service, they will not replace the camera or give me my money back. DO NOT BUY THIS COMPANY’S CAMERAS.
Where to start? I bought a robot vacuum from EZVIZ 2 years ago which works perfectly well. Because of this, my family bought one for my grandparents who have mobility problems. The machine has never worked from the day we got it in January 2025. It just goes over the same small area, bumps into things then can’t even return itself back to base. It doesn’t work, it can’t vacuum the whole room never mind a small patch of it. It’s been 10 months of back and forth with their customer services. Even with multiple videos showing how the device does not work they repeatedly say the device is working normally. Their customer services go round in circles, unlike the vacuum which I wish at least went round in a circle so it would clean something. We are completely at a loss as to what to do, hundreds of pounds down the drain and absolutely no help from EZVIZ. Please save your money and buy from a reputable brand.
Am absolutely gob-smacked at the awful experiences and reviews as our experience with installing and using 8 different EZViz cameras has been nothing but faultless. Have never tried to use the customer support like many have do can’t comment on that, and yes needed to do some homework when installing some of the cameras (they ONLY work with 2.4GHz wifi not 5) but otherwise have now had them for over 5 years with nothing but accolades for function, sensitivity and faultless operation. Clearly we just got real lucky….?
The cameras seem good but constantly fail. They fail to load, shift position, won't move when needed and the sound it intermittent. We have great Internet and Wi-Fi but the cameras still won't work. Shame. The tech isn't as good as they seem.
I bought 4 of their camera,. They look good and are discreet and the picture is nice. But they stop working with no reason. Sometimes they stop charging all together (I have them all usb connected to the main). One other incredible defect is that you can't record non-stop. It only detects a mouvement, records 10 or 30 seconds, and stops for several seconds or minutes, and then records again. So it is useless. As for customer service, the guys are incredibly unprofessional and efficient. I tried for one year and 1./2 to sort out the problems with them but they just don't know. We have had more than 30 email exchanges always about the same problems. I asked them to speak on the phone and guide me. They answered that I was living outside the catchment area for verbal support. I live in London, UK. As a summary, they have a very good product but with too many issues, it bogs and they don't have the personnel to fix problems. I have thrown money by the window buying these cameras and will throw them to the bin looking for a reliable company.
Poor customer support: Many users express frustration with unresponsive or unhelpful customer service. Complaints describe long email exchanges, unresolved technical issues, and being directed to ineffective AI bots. Some customers reported getting no response at all when trying to resolve warranty issues or obtain footage after a robbery.Installation and connectivity issues: Some reviewers report significant difficulties with the initial setup process. Common problems include cameras stopping installation at 90%, failed network resets, and persistent Wi-Fi disconnection.
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EZVIZ connects lives through easily accessible wireless cameras, action cams, surveillance kits, and home automation tools.
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