Poor customer support: Many users express frustration with unresponsive or unhelpful customer service. Complaints describe long email exchanges, unresolved technical issues, and being directed to ineffective AI bots. Some customers reported getting no response at all when trying to resolve warranty issues or obtain footage after a robbery.Installation and connectivity issues: Some reviewers report significant difficulties with the initial setup process. Common problems include cameras stopping installation at 90%, failed network resets, and persistent Wi-Fi disconnection.
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EZVIZ connects lives through easily accessible wireless cameras, action cams, surveillance kits, and home automation tools.
