I paid over £1,113 for a catalytic converter replacement at Formula One, and the engine management light continued to come on immediately afterwards. Every time I returned, I was given a different explanation and told it was “absolutely fine” and nothing to worry about. An independent garage has now confirmed that the catalytic converter fitted is faulty and needs replacing. When I raised this with them, I was told the part is out of warranty and that it’s now my problem — and that there is “no proof” I ever brought the car back, despite several visits.
This is extremely poor customer service and a complete lack of accountability. I now have a car I cannot sell, my son can no longer use for his driving test and I face another large bill to fix something I already paid Formula One to do - if they did actually replace the part at all. I also felt dismissed and taken advantage of, particularly as a woman. Very disappointing from a business that claims to be reputable and family-run.
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Formula One Autocentres currently boasts over 130 state-of-the-art autocentres located throughout the UK. With over 800 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing.
Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products.
By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.See more
