I am extremely disappointed with the service at Formula One Autocentres (Hardwick Road, King's Lynn). I booked an 8:30 AM appointment on 13/03/2026 for a tyre change (Ford Fiesta, 195/50/15) specifically to make it to work on time.
When I returned after 20 minutes, I was told that my locking wheel nut key was damaged and they refused to change the tyres unless I replaced the key at my own expense. The damage was clearly caused by the technician's improper use of the tool.
After I demanded a repair or a written declaration of cost reimbursement, one staff member finally agreed to fix the issue. I waited over two additional hours. While the tyres were eventually changed, the problem with the locking nuts was not resolved. I was told to "just buy a new key online because it's cheap." Currently, two wheels still have the locking nuts on, and I am unable to remove them, which is a major safety risk in case of a puncture.
Most importantly, a staff member eventually admitted the fault lay with the garage and promised that the company would cover the cost of a replacement key. He took a photo of the nut, took my phone number, and promised to call me within an hour after speaking with his manager. As expected, I never received that call.
I have dashcam footage confirming the incident and I am ready to provide it to the head office.
This level of incompetence and avoidance of responsibility is unacceptable. I am now left with damaged equipment and a car that I cannot safely maintain. I expect a senior manager to contact me immediately to resolve this.
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Formula One Autocentres currently boasts over 130 state-of-the-art autocentres located throughout the UK. With over 800 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing.
Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products.
By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.See more
