ÉP.
Centre to avoid at all costs. No respect for the customer or their consent.
The Formula One Autocentre in Harlow forced me to pay £245 for a so-called full service, when in reality they only changed the oil filter and air filter, and added 5 litres of oil. This is clearly excessive. The car was with them from 8h50 am to 5.05 pm. And my car was still not ready to be collected.
Even worse, they were supposed to provide a quote for the repair of my broken lights, etc. They called to give me a quote of £1889.40 (excluding VAT) for additional work (brakes, lights, and other alleged issues). With the £245 service added, the total came to £2562.28. But it was to be paid only if I agreed and nothing should be done without my consent. They called after many calls and promised to find a financial solution after asking me to pay the full amount. Faced with such an amount and no payment options offered, I did not give my consent.
Despite this, they went ahead and carried out the "full service" without my approval. I have the feeling when they asked me to wait a third time to wait on the phone but none answers. I had to insist to tel I was coming to collect my car and find another garage to fix all the issues they said were mandatory.
This is the third time I have experienced this kind of issue with Formula One Autocentres. A very disappointing experience and a complete lack of professionalism.
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Formula One Autocentres currently boasts over 130 state-of-the-art autocentres located throughout the UK. With over 800 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing.
Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products.
By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.See more
