I have been waiting for over a month with no response regarding my £80 deposit. I was shown no raffle tickets even when the drawing occurred. Although I was promised compensation, I keep encountering the same representative in live chat, who offers only repetitive excuses. I have a screenshot of our conversations, but it seems they are just saying they are 'working on it.' I have to come to chat daily, yet I still receive the same disappointing replies.
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