Review Time
I've been waiting for over a month with no response regarding my deposit of £80, and I didn't receive any raffle tickets when it was drawn. I was assured I would be compensated, but I keep having the same conversation with the same representative, hearing the same excuses. I have a screenshot showing they are supposedly working on it. I've had to contact them every day, but I continue to get the same frustrating responses.
I've been waiting for over a month with no response regarding my deposit of £80, and I didn't receive any raffle tickets when it was drawn. I was assured I would be compensated, but I keep having the same conversation with the same representative, hearing the same excuses. I have a screenshot showing they are supposedly working on it. I've had to contact them every day, but I continue to get the same frustrating responses.
I have been waiting for over a month with no response regarding my £80 deposit. I was shown no raffle tickets even when the drawing occurred. Although I was promised compensation, I keep encountering the same representative in live chat, who offers only repetitive excuses. I have a screenshot of our conversations, but it seems they are just saying they are 'working on it.' I have to come to chat daily, yet I still receive the same disappointing replies.
I have been waiting for my withdrawal to be processed well beyond the timeframe stated in their policy. My account is fully verified, yet the service continues to delay my payment with unclear requests. Support keeps telling me my case has been forwarded to another department, but I haven’t received any official communication. There’s no option to upload additional documents, making the delays seem unnecessary. Withdrawals are supposed to be processed within 24 business hours, but that hasn't happened for me. The communication is slow and repetitive, and nothing gets resolved. I just want my withdrawal processed as promised. Players deserve timely payouts and transparency, especially after completing all verification requirements. This experience has been very disappointing.
I have been waiting for my withdrawal to be processed well beyond the timeframe stated in their policy. My account is fully verified, yet the service continues to delay my payment with unclear requests. Support keeps telling me my case has been forwarded to another department, but I haven’t received any official communication. There’s no option to upload additional documents, making the delays seem unnecessary. Withdrawals are supposed to be processed within 24 business hours, but that hasn't happened for me. The communication is slow and repetitive, and nothing gets resolved. I just want my withdrawal processed as promised. Players deserve timely payouts and transparency, especially after completing all verification requirements. This experience has been very disappointing.
I want to report this site because when I initially signed up, I provided my ID and encountered problems before. I had won some money, but it disappeared from my screen, leading me to stop playing. Recently, I returned and deposited £500, building my account to around £12,000, but I was unable to withdraw my funds due to claims that my ID had expired. This is frustrating, as my ID was valid when I registered. I've tried numerous times to withdraw my money, but the automated system doesn't allow me to speak to a human representative. I have screenshots of everything, as this has happened before. It feels like they don't want me to win or withdraw my money, which is unfair. I want assistance to prevent this from happening to others.
I want to report this site because when I initially signed up, I provided my ID and encountered problems before. I had won some money, but it disappeared from my screen, leading me to stop playing. Recently, I returned and deposited £500, building my account to around £12,000, but I was unable to withdraw my funds due to claims that my ID had expired. This is frustrating, as my ID was valid when I registered. I've tried numerous times to withdraw my money, but the automated system doesn't allow me to speak to a human representative. I have screenshots of everything, as this has happened before. It feels like they don't want me to win or withdraw my money, which is unfair. I want assistance to prevent this from happening to others.
It's somewhat okay... You might win a bit when you first start, but that doesn't continue. The free spin wins don’t really match the bet amounts. My wins during free spins at £1 or higher have been below £10, sometimes even less than £5, while purchasing the free spin bonus costs £100 or more. I definitely don't feel motivated to buy the free spins due to this. Additionally, bonus rounds are becoming increasingly rare, leading to a feeling of boredom.
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